Process Specialist

Job Context

We are looking for a dedicated and detail-oriented Process Specialist to join our growing operations team at Paraakhya . In this role, you will act as the backbone of our client delivery system, ensuring that back-office processes are executed with speed and precision.
You will be working in a dynamic startup environment where your contribution directly impacts client satisfaction. This is an excellent opportunity for someone who enjoys structured work, values accuracy, and wants to build a career in the ITES/BPO sector.
Job Responsibility
Process Execution: Execute daily business processes (such as data entry, document verification, or claims processing) strictly adhering to the Standard Operating Procedures (SOPs).
Quality Assurance: Maintain a high level of accuracy (99%+) in all transactions. Perform self-checks and peer reviews to ensure zero-error delivery.
SLA Management: Ensure all assigned tasks are completed within the agreed Turn Around Time (TAT) and Service Level Agreements (SLAs).
Reporting: Maintain daily logs of work completed and report any process bottlenecks or technical issues to the Team Lead immediately.
Data Management: Organize and maintain digital files and records ensuring data integrity and confidentiality (in line with data privacy policies).
Continuous Improvement: Actively participate in team meetings and suggest ways to simplify or speed up the workflow.

Any Graduation

Not a Mandatory

None

as per industry standards

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